Terms & Conditions
1. About Us
Mobile Fuel Doctor provides emergency wrong fuel removal and fuel drainage services within London and surrounding areas.
2. Services
We provide:
Petrol in diesel removal
Diesel in petrol removal
Fuel system drain and flush
Emergency roadside assistance related to misfuelling
All services are subject to availability and location coverage within London.
3. Booking & Call-Out
By requesting our service, you confirm that all information provided is accurate.
Estimated arrival times are approximate and may vary due to traffic or demand.
A call-out fee may apply depending on your location and service requirements.
You must ensure safe and legal access to the vehicle.
4. Pricing & Payment
Prices are quoted based on the information provided at booking.
Final pricing may vary if the situation differs from what was described.
Payment is due immediately after completion of service unless otherwise agreed.
We accept cash, card, or bank transfer (subject to availability).
Failure to make payment may result in additional charges or recovery action.
5. Customer Responsibilities
You agree to:
Provide accurate vehicle details.
Inform us if the engine has been started after misfuelling.
Ensure the vehicle is legally parked and safe to work on.
Remove valuables from the vehicle before service.
We are not responsible for pre-existing vehicle damage or mechanical faults unrelated to misfuelling.
6. Cancellations
If you cancel after a technician has been dispatched, a cancellation fee may apply.
If we are unable to complete the service due to safety risks or incorrect information, charges may still apply.
7. Liability
We take reasonable care while performing services.
We are not liable for existing mechanical faults, hidden damage, or manufacturer defects.
Our liability is limited to the value of the service provided.
We are not responsible for indirect or consequential losses (e.g., loss of income, missed appointments).
Nothing in these terms limits liability where prohibited by UK law.
8. Website Use
By using our website, you agree:
Not to misuse, hack, or disrupt the website.
Not to copy or reproduce content without permission.
That all website content is for general information only.
We may update website content without notice.
9. Data Protection
We handle personal data in accordance with UK data protection laws. Please refer to our Privacy Policy for full details.
10. Contact Us
If you have any questions about this Terms & Conditions or your personal data, please contact:
Mobile Fuel Doctor
London, United Kingdom
Phone: 020 7555 4425